We generally provide Pro-Active support which means we ensure the systems are well maintained in key areas such as Anti-Virus/Spyware/Malware control, Program management (removing non-business applications), System Updating (to minimize problems from security issues), Disk performance and cleaning (to increase machine performance) etc.
On servers we pay great attention to backup and test restore to ensure system redundancy and that system failures will bring the business to a halt with users not being able to access e-mail or important files.
As far as networks and internet go, we are well versed with providing and supporting Internet connectivity solutions from all ISPs (Internet Service Providers). We continuously test and troubleshoot network performance to avoid poor connectivity and make sure that ISPs deliver as per agreement.
|Fully Outsourced||Routine Maintenance with Unlimited call-out||Ad-hoc IT Support / Emergency case only|
We manage your overall IT function based on performance indicators on 12 month objectives and provide monthly reporting.
We will carry out the work as your IT Manager and provide sound advice based on best practices.
Provide full time staffing to fit your business culture.We know how time consuming and stressful managing your own business is so we can make things a bit easier by taking away the hassle of managing your IT infrastructure with our proactive IT management service. For a competitive monthly fee we will keep your IT systems running, support your users and always be a friendly voice at the other end of the phone line.
We will produce recommendations and budgets for your IT requirements each year for you to develop your IT systems at your pace, assist with disaster recovery planning and much more.
Visit to your office to carry out routine maintenance on your IT based on well-developed and documented processes.
Includes unlimited support in case of IT problem (at no added cost).One key advantage of routine maintenance is that it improves the overall performance and reliability of your IT. This save down time and cost long term.
Our service moulds around your business, allowing your staff to raise support tickets with us on the phone, by e-mail and via our online ticket portal. If you desire, you can nominate one or more members of your staff as ticket managers, allowing them to see all tickets raised, their progress and when they are completed. As part of this service, you have a dedicated account manager to oversee all operations, from support to project management.
This service is truly proactive, as our monitoring system alerts us of any pending issues on your equipment allowing us to resolve these in most cases before you even know about it.
Respond to emergency cases.
It is normally more costly to fix something that hasn’t been maintained well.
Lower priority support
Our Ad-hoc IT support is dependable, efficient and cost-effective. We respond to hundreds of computing and network issues each year, and have built up a reputation for affordable reliability.Our experienced IT engineers can provide
support on an unlimited pro-active basis or through ad-hoc call outs. We are flexible in our approach to IT support, and will always advise you of the solution which will be the most cost-effective for you – we believe in growing with our clients and offering service suited for individual needs. If you have a pressing IT support need, or if you would like to discuss the services we offer, feel free to call us or get in touch via our contact form.
We are able to quickly react to a number of technical issues and our experienced, mobile team can get your business back up and running.
Our wide range of consulting services include:
- Network / IT Audits
- Information Security Audits
- Software License Audit
- New office configuration: Network + Telephone + IT Systems
- Internet Service Review
- IT Road mapping
Our extensive knowledge and experience enables us to provide suitable solution.
- BCP (Business Contingency Plan) Testing
- Implementation and maintain Microsoft products as below
- Server System (e.g. File, Email, Web, HR, Accounts) Implementation
- New network Implementation
- Email System Migration
- Move from Workgroup to Secure Domain network environment
- Implement Firewall System to comply with Law and block unnecessary applications (e.g. instant messaging) and unwanted sites.
- Machine Lock Down
- Specialized Development work
- Web sites
- Office Move
– Windows 2003
– Windows 2008
– Windows 2012 R2
– Exchange 2003 SP2
– Exchange 2007 SP3
– Exchange 2010 SP1
– Exchange 2013
– SharePoint 2007
– SharePoint 2010
– SharePoint 2013
– SQL Server 2008 R2 and BI
– SQL Server 2012
ISA Server and Forefront Server
– ISA Server 2006
– TMG Server 2010– Forefront Protection 2010